Refund and Returns Policy

At Désiré, each piece is crafted with care and inspected for quality before it leaves our studio. Because our jewelry is made in small batches and often custom-finished, we do not accept returns for change of mind or buyer’s remorse.

Returns

• We only accept returns if the item is defective, or if you received the wrong product.
• To be eligible, you must contact us within 7 days of receiving your order.
• Items must be unused, in their original packaging, and accompanied by proof of purchase.

Refunds

• Once your return is received and inspected, we’ll notify you of approval.
• Approved refunds are processed to your original payment method within 5–10 business days.
• Shipping costs are non-refundable.

Exchanges

• We replace items only if they arrive defective or damaged. If you need an exchange, email us with your order number and photos of the issue.

Shipping for returns

We recommend using a trackable shipping service, as we cannot guarantee receipt of items returned without tracking.

You are responsible for return shipping costs unless the product arrived defective or incorrect.